Returns & Refunds policy
Effective Date: 07/15/2025
Thank you for your purchase at NASYON AK BITASYON, a brand owned and operated by NAB21 LLC, a Florida-based company.
All our candles are handcrafted, artisanal, and spiritual in nature, created with care and intention. As such, we have a strict no-return and no-refund policy, except in rare and specific cases as outlined below.
1. General Return Policy
🔒 All sales are final.
We do not accept returns, exchanges, or refunds for any product sold through https://www.nasyonakbitasyon.shop, whether the product is personalized or not.
Due to the spiritual, energetic, and custom-crafted nature of our candles, returns are not accepted for change of mind, misuse, or dissatisfaction with metaphysical outcomes.
2. Exceptions: Damaged, Defective, or Incorrect Items
We will only consider a return or refund under the following two conditions:
1. The item is defective due to a manufacturing error
2. The item received does not match the order placed
In either case, the customer must:
Notify us by email within 2 calendar days of receiving the product
Provide clear photographic evidence of the issue
Keep the item unused, sealed, and in its original packaging
Contact us at: nasyonakbitasyon19@gmail.com
We reserve the right to request further documentation and to verify the claim before approving any return or refund.
3. Return Process for Approved Cases
If your request meets the above criteria and is approved:
You are responsible for the cost and risk of return shipping
We recommend using a trackable and insured shipping method
Return address: NAB21 LLC
12825 PALAZZO BLVD FORT WAYNE, IN 46845 USA
No refunds will be issued until we receive and inspect the returned item. If approved:
A refund will be issued to the original method of payment
Processing time may take up to 14 business days
4. Gifts
If your item was marked as a gift and shipped directly to you:
You will receive a gift credit if the return is approved
The gift credit will be issued only after receipt and inspection of the item
If the gift was sent to the purchaser first, any refund will be issued to the original buyer.
5. Legal Notice
NAB21 LLC reserves the right to deny any return request that does not meet the exact conditions stated above. This policy complies with Florida’s business and e-commerce regulations. We do not make exceptions beyond what is stated herein.
6. Contact Us
For any questions or concerns about this policy:
Florida, United States